Privacy Policy

1. Introduction

LoyPoint respects your privacy and is committed to protecting personal information collected through our website, loyalty platform, customer kiosks, merchant tools, and related services. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

2. Information We Collect

Depending on how you use LoyPoint, we may collect information such as:

• Mobile phone number
• Loyalty account and rewards information
• Points earned and redeemed
• Store visits and check-in activity
• Reward and promotional preferences
• SMS messaging consent and opt-out status
• Device, browser, and technical information related to use of our services
• Information provided when contacting LoyPoint for support

3. How We Use Information

We may use collected information to:

• Create and manage loyalty accounts
• Track points, visits, and rewards
• Process reward redemptions
• Operate and improve the LoyPoint platform
• Provide customer support
• Prevent fraud, misuse, and security incidents
• Send loyalty-related communications and promotional messages when appropriate consent has been provided
• Comply with applicable legal requirements

4. SMS Messaging

Customers may choose to receive SMS messages relating to loyalty points, rewards, account activity, service notifications, and promotional offers from LoyPoint or the specific participating merchant for which the customer has provided consent.

SMS consent is voluntary and is not a condition of purchase or use of the loyalty service. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to an SMS message. You may reply HELP for help or contact us at support@loypoint.com.

6. Service Providers

LoyPoint may use trusted service providers to operate our platform, including providers for cloud hosting, database services, communications, security, analytics, and customer support.

These providers may process information only as necessary to perform services on our behalf and are not permitted to use SMS opt-in information for their own marketing or promotional purposes.

7. Participating Merchants

LoyPoint provides loyalty technology to participating businesses. Information associated with a customer's activity at a participating merchant may be made available to that merchant for purposes such as managing points, rewards, visits, and communications for that merchant's loyalty program.

Messaging consent is specific to the applicable program or sender and is not automatically transferred between unrelated merchants.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet-based system can guarantee absolute security.

9. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable law.

10. Your Choices

You may request information about your personal data or ask us to update or delete certain information, subject to applicable legal and operational requirements.

You may also stop promotional SMS messages at any time by replying STOP.

11. Children's Privacy

LoyPoint is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date shown on this page.

13. Contact Us

If you have questions about this Privacy Policy or LoyPoint's privacy practices, contact us at:

LoyPoint
Email: support@loypoint.com
Website: www.loypoint.com