Legal
Terms & Conditions
Last Updated: August 21, 2026
1. Acceptance of Terms
These Terms & Conditions govern your access to and use of LoyPoint's website, loyalty platform, customer kiosks, merchant tools, messaging services, and related features.
By accessing or using LoyPoint, you agree to these Terms. If you do not agree, you should not use the applicable services.
2. LoyPoint Services
LoyPoint provides technology that enables participating businesses to offer customer loyalty programs, including check-ins, points, rewards, redemptions, customer activity tracking, and permitted communications.
Rewards, point values, expiration policies, eligibility rules, and participating offers may vary by merchant.
3. Customer Accounts and Phone Numbers
Customers may use a mobile phone number to participate in a LoyPoint-enabled loyalty program. You agree to provide accurate information and to use only a phone number that you are authorized to use.
Providing a phone number for loyalty identification does not, by itself, constitute consent to receive promotional SMS messages. SMS marketing consent must be provided separately where applicable.
4. Points and Rewards
Loyalty points and rewards do not have cash value unless expressly stated otherwise by the participating merchant.
Participating merchants may establish their own earning, redemption, expiration, and promotional rules. LoyPoint may provide the technology used to administer those rules.
LoyPoint and participating merchants may correct points or rewards associated with errors, fraud, duplicate transactions, misuse, or unauthorized activity.
5. SMS Messaging Terms
If you separately opt in to receive SMS messages, you may receive messages from LoyPoint or an identified participating merchant regarding loyalty activity, rewards, account information, service notifications, and promotional offers associated with the program for which you provided consent.
Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase.
You may opt out at any time by replying STOP. After opting out, you may receive a final confirmation message. Reply HELP for help or contact support@loypoint.com.
SMS consent is specific to the messaging program or participating merchant identified at the time of opt-in and is not automatically transferred to unrelated businesses.
6. Merchant Responsibilities
Participating merchants are responsible for the accuracy of their offers, reward terms, business information, customer-facing promotions, and compliance with laws applicable to their use of LoyPoint.
Merchants may only send marketing communications to customers where appropriate consent has been obtained and must honor applicable opt-out requests.
7. Prohibited Use
You may not use LoyPoint to engage in unlawful, fraudulent, abusive, deceptive, or unauthorized activity.
- Sending unsolicited or unauthorized marketing messages
- Using purchased or improperly obtained contact lists
- Attempting to access another user's account or data
- Manipulating points, rewards, or transactions
- Interfering with the security or operation of the platform
- Using LoyPoint in violation of applicable law
8. Intellectual Property
LoyPoint and its software, branding, website content, designs, features, and related materials are owned by LoyPoint or its licensors and are protected by applicable intellectual property laws.
9. Service Availability
We work to provide reliable services, but we do not guarantee that the platform will always be uninterrupted, error-free, or available at all times.
Features may be updated, changed, suspended, or discontinued as the platform evolves.
10. Third-Party Services
LoyPoint may rely on third-party providers for services such as hosting, communications, database infrastructure, analytics, and security. Use of those services may also be subject to applicable third-party terms.
11. Disclaimer
LoyPoint is provided on an "as available" basis to the extent permitted by law. We do not guarantee specific business results, sales increases, customer retention levels, or revenue from use of the platform.
12. Limitation of Liability
To the maximum extent permitted by applicable law, LoyPoint will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of or inability to use the services.
13. Termination and Suspension
LoyPoint may suspend or restrict access to the platform when necessary to protect users, merchants, the platform, or to address suspected fraud, abuse, security risks, or violations of these Terms.
14. Privacy
Use of LoyPoint is also subject to our Privacy Policy, available at /privacy.
15. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last Updated" date.
16. Contact
Questions regarding these Terms may be sent to:
LoyPoint
Email: support@loypoint.com
Website: www.loypoint.com